Refund Policy

1. Refund Eligibility

We offer refunds under the following conditions:

• Request made within 7 days of purchase
• Technical issues preventing access to practice tests
• Duplicate payments or billing errors
• Unsatisfactory content quality (subject to review)

2. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Request made after 7 days of purchase
• Failure to pass the actual certification exam
• Change of mind after accessing the practice tests
• Violation of our Terms and Conditions
• Sharing or distributing our content

3. Refund Process

To request a refund, please follow these steps:

1. Contact us at info@visiosoftsolutions.com within 7 days of purchase
2. Provide your transaction ID and reason for refund
3. Include your registered email address and phone number
4. Wait for our team to review your request (1-3 business days)
5. Receive confirmation and refund processing details

4. Refund Timeline

Once your refund is approved:

• Credit/Debit Cards: 5-7 business days
• Net Banking: 5-7 business days
• UPI/Wallets: 1-3 business days
• Bank Transfer: 3-5 business days

Refund timelines may vary depending on your bank or payment provider.

5. Partial Refunds

In certain cases, we may offer partial refunds based on the extent of service usage and the specific circumstances of your request. This will be evaluated on a case-by-case basis.

6. Cancellation Policy

Since our practice tests are digital products delivered immediately upon payment, cancellations must be requested before accessing the content. Once you have downloaded or accessed the practice tests, standard refund policies apply.

7. Dispute Resolution

If you have any disputes regarding refunds:

• Contact our customer support team first
• Provide all relevant documentation
• Allow 5-7 business days for resolution
• Escalate to payment gateway (Razorpay) if needed

8. Contact Information

For refund requests or questions about this policy, please contact us:

9. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

Last updated: 8/5/2025